MTN Uganda has yet again embarked on a drive to appreciate its customers and recommit itself to deliver a distinctive service to its customers.
This is a themed quarterly exercise that is carried out by the entire company right from the top management team to the customer frontline executives. This quarter’s effort is geared towards empowering customers to manage and have more control over their data.
To kick off the week’s activities, MTN hosted some of its high value customers to a breakfast with the company’s leadership team, in a show of gratitude towards these customers for their loyalty to the MTN brand. Many customers are also being rewarded throughout the week by participating in exciting quizzes via the MTN social media platforms.
The objective of the engagement is to appreciate customers who make the brand the number one network in Uganda with a family of over 10 million subscribers. All MTN staff have taken to solving customer data related queries and educating customers on new and existing innovations.
MTN’s General Manager for Customer Experience Dorcas Muhwezi said; “As a business, we value each and every customer on the network and it is important to keep in close touch with all our customers and improve their experiences on the MTN network.”
Ms. Muhwezi also thanked customers for their continued confidence and commitment to the MTN brand.
Last year, MTN marked its 18th anniversary in Uganda by engaging customers in celebrations activities across the country.