MTN Uganda was honoured with the ‘Best Network Experience Award’ among all 22 MTN Operations during the MTN Group Leadership Forum held in South Africa. This award was announced and presented to the Uganda leadership team during a Gala Dinner held on 17th October 2016.
The award was based on Net Promoter Score (NPS) data for Uganda collected by Dashboard, a market research and insights company. This was done through general public surveys across all MTN markets. Respondents were asked for their views on network performance across different operators and each of the scores for the respective operators matched against each other to obtain the relative NPS. Across all of MTN’s markets, Uganda had the biggest positive relative NPS for Network.
Whereas this was the first time that this award was presented, the plan is for it to become an annual accolade. The NPS data is tracked on a quarterly basis.
“MTN Uganda has been ahead of its best competitor since these metrics started being tracked. What makes this special is that MTN won in two ways; we are winning compared to our competitors in Uganda, and also achieved the largest positive improvement if we compare it to all the MTN Operations,” said MTN’s Chief Executive Officer Wim Vanhelleputte.
He added that MTN Uganda was proud to be recognized as having the best quality network in the country. “The data released by this research conducted by Dashboard also validates the recent Quality Performance report released by the national telecommunications regulator, Uganda Communications Commission.
“We are committed to continue investing in our network to ensure that our customers not only have the best network experience but also world class products and services. Our focus at MTN is Innovation and to ensure that we fulfill our promise of delivering a Bold New Digital World to our customers. We thank all MTN staff and our partners who go the extra mile every day to deliver quality to our customers,” Vanhelleputte concluded